# Council Decision (EU) 2019/425 of 12 March 2019 on the position to be taken on behalf of the European Union within the Joint Committee established by the Agreement between the European Union and the Kingdom of Norway on administrative cooperation, combating fraud and recovery of claims in the field of value added tax, Division 5.2.6: SQI on the Acknowledgment Delay


The maximum delay between the time a request is received by the Service Desk and the time an acknowledgment (i.e. Service Call number) is sent to the service requester, is defined as follows:
LIMIT
30 minutes
Incidents are classified according to their priority levels.
The priority of an incident is a number between 1 and 4:
Table 8
Priorities of incidents
1
CRITICAL
2
HIGH
3
MEDIUM
4
LOW

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Source: https://www.legislation.gov.uk/eudn/2019/425/schedule/ANNEX II/division/5./division/5.2./division/5.2.6. (the official version)
Page: https://openlegislation.uk/eu-decision-2019-425/schedule-ANNEX II/division-5./division-5.2./division-5.2.6.
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.